Shipping policy

Certainly! Creating a shipping policy is an important step in providing clear information to your customers about how their orders will be processed and delivered. Here's a sample shipping policy template that you can customize for your business:

Shipping Policy

Last updated: November 2023

Thank you for shopping with Twelve24. We want to make sure that your shopping experience is enjoyable and hassle-free. Please take a moment to review our shipping policy.

1. Processing Time:

  • Orders are typically processed and shipped within [3] business days (Monday through Friday, excluding holidays) after payment is confirmed.

2. Shipping Rates:

  • We offer flat-rate shipping of $8.49 for orders within United States. Shipping costs for international orders may vary and will be calculated at checkout.

3. Shipping Methods:

  • Standard shipping usually takes 5 business days, while expedited shipping takes 2 business days. Please note that these delivery times are estimates and may vary based on the destination.

4. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking on the provided link.

5. International Shipping:

  • We offer international shipping. Please note that additional customs duties and taxes may apply for international orders. These fees are the responsibility of the customer.

6. Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

7. Delays:

  • While we do our best to meet estimated delivery times, we cannot guarantee that there will be no delays due to unforeseen circumstances such as weather, customs, or postal service issues.

8. Lost or Stolen Packages:

  • Twelve24 is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier and file a claim.

9. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or other shipping-related issues, we will contact you to arrange reshipment. Additional shipping fees may apply.

10. Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please contact us at twelve24.ja@gmail.com or 470-856-3912.

We reserve the right to update or modify this shipping policy at any time without prior notice.

Thank you for choosing [Your Company Name]!